Ray Brandt Toyota - Kenner, LA

Bought, outright and at the same time, 3 vehicles from Ray Brandt Toyota in the New Orleans metro area. We even purchased extended warranties for the '07 Tundra Crewmax TSS, '07 Camry SE, and '07 Scion tC RS3.0 that were bought at a midnight madness sale. We made the sales staff work for it. I have to give kudos for the sales staff. They were very honest and helpful. My problem has strictly been with the Service Department, the GM, and the Customer Service Rep. We had been lied to several times about some paint problems, alignment problems, and a leaking tail lense on the Camry.

The 1st month we owned the Car, it was at the Dealership getting "Serviced" for most of the month. The alignment was never checked properly and was told that there was no TSB issued on the hard right pull on the highway, but there was one. The paint problems never were resolved. The tail lense was "Replaced" but in fact had not. My GF had marked it with a marker. No fewer than 6 times did we drive the 25minutes to the Dealership. For this we were promised free tank of gas for the car and the truck. All they eventually got was barely half a tank for the truck. They also killed the battery on the car which I doubt they replaced.

Moral of the story is check out not just the cars and sales staff of a dealership, but that of the service department as well.


Texas Toyota of Grapevine Texas may not have the sharpest sales staff around, but their Service Department is excellent.

But I love my truck. I will drive the Camry into it instead

They tried to persuade us into trading for a different Camry, but it did not have the upgraded JBL Audio system. A trade at the same cost would have put me at a loss with the upgrade. The Camry has that weird center dash so we went with the JBL system. Glad I did cause it cranks and has a clean sound.

I have dealt with the BBB before. All they did was act like mediators passing complaint letter to rebutal letters back and forth. They have no real power unless you call for a rating on that company. Even then, I found out that they can get an exlcusion that would effectively render my complaint to nothing but a tiny spec. It was useless. What I needed was a stick of TNT up that guys backside.

After my Baby is born, I am taking the car back to the dealership, with TSB in hand, and demand that the car be aligned correctly and a new set of front tires be installed. It seems the '07 Camrys were built wrong in Kentucky.